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Project Mockup
AIAutomation
AI Chatbot Platform
Client: TechCorp International
Year: 2024
Duration: 4 months
The AI Chatbot Platform was built for a multinational enterprise facing escalating customer support costs and unacceptably slow response times. We designed and deployed a custom LLM-powered solution that integrates seamlessly with their existing CRM and ticket management systems. The chatbot resolves 70% of common queries automatically, routes complex issues to the right teams, and delivers consistent 24/7 support across multiple channels. Within 3 months of deployment, the client achieved a 45% reduction in support costs and a 60% improvement in response times.
Tech Stack
OpenAI GPTNext.jsNode.js
Challenge & Solution
Challenge
- Legacy systems integration
- Real-time response requirements
- Multi-language support
- Data privacy and security
Solution
- Custom LLM fine-tuned on client data
- Microservices architecture with Node.js
- End-to-end encryption
- Multi-language NLP pipeline
Key Results
45% reduction in support costs
60% faster response times
24/7 automated support coverage
90% customer satisfaction rate