Privacy Policy

1. Introduction

SRBN Software ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

We comply with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other international data protection laws.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Company name and job title
• Billing and payment information
• Project requirements and specifications
• Communication history with us

Technical Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Cookies and tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To process payments and complete transactions
• To communicate with you about projects
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

If you are from the EEA, our legal basis for collecting information includes:

• Consent: You have given clear consent for us to process your data.
• Contract: Processing is necessary for a contract with you.
• Legal Obligation: Processing is required by law.
• Legitimate Interests: Processing serves our legitimate business interests.

5. Your Data Protection Rights (GDPR)

You have the following rights under GDPR:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data ("Right to be Forgotten").
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time.

6. CCPA Privacy Rights (California Residents)

California consumers have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt-out of the sale of personal information
• Non-discrimination for exercising CCPA rights

To exercise these rights, please contact us. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure servers protected by firewalls
• Regular security audits and updates
• Limited employee access to personal data
• Data encryption at rest where applicable

8. Data Retention

We retain personal data only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and marketing

9. International Data Transfers

Your information may be transferred to and processed in Bangladesh and other countries.

We ensure adequate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs).

10. Third-Party Services

We use third-party services that may collect information:

• Payment processors (Stripe, PayPal, etc.)
• Analytics providers (Google Analytics)
• Communication tools (Slack, Zoom, etc.)
• Cloud hosting providers (AWS, DigitalOcean, etc.)

We are not responsible for the privacy practices of these third parties.

11. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. You can control cookies through your browser settings.

Types of cookies we use: essential, functional, analytics, and advertising cookies.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

14. Contact Us (Data Protection Officer)

For privacy-related inquiries or to exercise your rights:

📧 privacy@srbnsoftware.com (Data Protection Officer)

📞 +880 1234 567890

📍 Data Protection Officer, SRBN Software, Dhaka, Bangladesh

Right to Lodge a Complaint

If you believe we have not complied with data protection laws, you have the right to lodge a complaint with:

• Your local supervisory authority
• Bangladesh Computer Council (BCC)
• European Data Protection Supervisor (for EU citizens)